Frequently Asked Questions
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Yes, every piece in the Nellava Fine Jewellery collection is crafted using high-quality materials, such as 18K gold and platinum, adorned with carefully selected natural diamonds and gemstones. Every purchase comes with an official certificate of authenticity to guarantee the quality, carat, and investment value of your jewelry.
Absolutely. We offer a Bespoke service where you can collaborate directly with our expert designers. From selecting the gemstone shape and metal type to personalized engravings, we are here to help you bring your unique and highly personal dream jewelry to life.
The security of your order is our top priority. All Nellava Fine Jewellery shipments are fully insured. Your order will be packaged in a secure, tamper-proof box and delivered via a trusted courier that requires a signature upon arrival.
We are committed to the lasting beauty of your jewelry. We provide complimentary lifetime cleaning and inspection services. Additionally, we offer a 1-year repair warranty against manufacturing defects, such as loose gemstone settings or imperfect clasps.